Cancellation / Refund / Sick Policy

Cancellation

We understand that circumstances can change, and we strive to provide flexibility while ensuring fairness to all participants. Please review our cancellation/refund policy outlined below:

Full Refund:

You are eligible for a full refund if you cancel your registration up to one month (30 days) before the event start date.

Partial Credit:

  • 75% Credit: If you cancel between 4 weeks (29 days) and 3 weeks (22 days) before the event start date, you will receive a 75% credit that can be applied towards future events or services.
  • 50% Credit: Cancellations made between 3 weeks (21 days) and 2 weeks (15 days) before the event start date will receive a 50% credit.
  • 25% Credit: Cancellations made within 2 weeks (14 days) before the event start date but more than a week (7 days) before will receive a 25% credit.


No Refund/Credit:

Cancellations made within one week (7 days) of the event start date are not eligible for any refund or credit.

Refund/Credit Processing:

Refunds will be processed to the original payment method within [number of days] business days after the cancellation request is approved.
Credits will be applied to your account immediately upon cancellation approval and can be used towards future events or services offered by TH Workshops.

Cancellation Process:

To cancel your registration and initiate the refund/credit process, please contact our customer support team at hello@thworkshops.com.au. Please provide your registration details and reason for cancellation.

Please note that this policy is subject to change at our discretion. We recommend reviewing the policy periodically for any updates or amendments.

Sickness

We understand that unforeseen circumstances such as illness may prevent participants from attending our in-person workshops. To ensure fairness and clarity, we have implemented the following sickness policy:

Notification Requirement:

If you are unable to attend a workshop due to sickness or health reasons, you must notify us via email at [contact email] before the scheduled start time of the workshop. Please include your name, workshop details, and reason for cancellation in the email.

Advance Cancellation:

Participants who notify us of their inability to attend due to sickness in advance (before the workshop start time) are still bound by our original Cancellation/Refund Policy. Please refer to the policy for applicable terms and conditions regarding refunds or credits.

Same-Day Cancellation:

Participants who cancel on the day of the workshop due to sickness will incur a 100% cancellation fee. This fee is non-refundable and will be charged to the payment method used for the workshop registration.

Recording/Live Streaming:

While we strive to provide recordings or live streaming options for workshops, we cannot guarantee their availability for all workshops. Participants should not rely solely on the availability of recordings or live streaming as a substitute for attending the workshop in person.

Contact Information:

If you need to notify us of a sickness-related cancellation or have any questions regarding our sickness policy, please contact us at hello@thworkshops.com.au

Change of Mind Policy

Participants who wish to withdraw from the workshop series due to a change of mind may request a refund or store credit for the remaining weeks of their course with the following terms.

Withdrawal Deadline:

Participants must submit their withdrawal request before the halfway mark of the workshop series. Once the halfway mark passes, no refunds or store credits will be issued for the remaining weeks.

Calculation of Refund/Store Credit:

Refund: The refund amount will be calculated based on the number of weeks remaining in the workshop series from the original payment. The refund will be processed to the original payment method.

Store Credit: Participants may opt for a store credit instead of a refund. The store credit amount will also be calculated based on the remaining weeks left on the course.
Process for Requesting Refund/Store Credit:
To request a refund or store credit due to a change of mind, please contact us at hello@theworkshops.com.au Please provide your name, workshop details, and reason for withdrawal in your request.

Refund/Store Credit Processing:

Upon receiving your request, we will review and process the refund or store credit within 10 business days. Refunds will be issued to the original payment method, while store credits will be applied to your account for future use.